Shipping policy

At Kivona Decor, we are dedicated to providing a seamless and efficient shipping experience. Please read through our shipping policy to understand the process, timelines, and costs associated with your order.

1. Shipping Destinations

Kivona Decor ships to the following regions:

United Arab Emirates (UAE)

For international shipping outside of these regions, please contact our customer service team for assistance.

2. Shipping Methods and Delivery Times

We offer reliable shipping options to meet your needs. Delivery times and costs may vary depending on your location and the size of your order.

Standard Shipping

Delivery Time: 5-7 business days
Cost: Calculated at checkout based on weight and destination

3. Order Processing Time

All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be delayed. We will notify you via email if there are any significant delays.

4. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

5. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are provided based on the shipping method chosen and the destination of your order.

6. Customs, Duties, and Taxes

Kivona Decor is not responsible for any customs duties, taxes, or fees that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages and Issues

Kivona Decor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. International Shipping Policy

For international shipping inquiries outside the specified regions, please contact our customer service team at [customer service email] for further assistance.

9. Returns and Exchanges

Please refer to our Return Policy for detailed information on returns and exchanges.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at:

Phone: +971 52 505 3184
Address:Office 106 , Multiline 6 Business Center , DIP 1 , Dubai , UAE

Thank you for choosing Kivona Decor. We appreciate your business and are committed to providing you with exceptional service.