Payment Policy
At Kivona Decor, we strive to make your shopping experience as convenient and secure as possible. Please read through our payment policy to understand the available payment methods, billing processes, and other important information.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
- PayPal: Secure and convenient payment through your PayPal account
- Bank Transfers: Direct bank transfers for larger orders (Please contact our customer service team for bank transfer details)
- Cash on Delivery (COD): Available for selected regions within the UAE (Additional fees may apply)
2. Payment Security
Kivona Decor uses industry-standard encryption technologies to ensure your payment information is secure. We do not store your credit card information on our servers. All transactions are processed through secure payment gateways to protect your personal and financial details.
3. Currency
All prices listed on our website are in UAE Dirhams (AED). If you are making a payment from outside the UAE, your bank or payment provider may charge additional fees for currency conversion.
4. Billing Information
When placing an order, you must provide accurate billing information. This includes your name, billing address, and contact information. Inaccurate or incomplete information may result in delays in processing your order.
5. Payment Confirmation
Upon successful payment, you will receive a confirmation email with your order details and payment receipt. If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact our customer service team for assistance.
6. Payment Issues
If there is an issue processing your payment, our customer service team will contact you to resolve the matter. Common issues include incorrect billing information, insufficient funds, or payment gateway errors. Please ensure your payment details are accurate and up to date.
7. Refunds and Cancellations
For information on refunds and cancellations, please refer to our Return Policy. Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.
8. Installment Payments
Kivona Decor offers installment payment options for eligible orders. Please contact our customer service team to inquire about installment plans and eligibility requirements.
9. Taxes and Duties
All applicable taxes and duties are calculated at checkout based on your shipping destination. Kivona Decor is not responsible for any additional taxes or duties that may be imposed by your country or region.