Refund and Returns Policy

Overview

At Kivona, we are committed to ensuring your satisfaction with our products. If you’re not completely satisfied with your purchase, our return policy outlines the steps to make a hassle-free return or exchange.

1. Eligibility for Returns
Time Frame: Items must be returned within [Insert Number of Days, e.g., 14 or 30 days] of delivery.
Condition: The item must be in its original condition, unused, and in its original packaging.
Proof of Purchase: A receipt or order confirmation is required to process your return.
Non-Returnable Items: Certain items, such as custom-made furniture, clearance items, or gift cards, are non-returnable unless defective.
2. How to Initiate a Return
Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order details and reason for the return.
Approval: Once your return is approved, you will receive a return authorization number and instructions.
Return Shipping: Ship the item back using the instructions provided. Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
3. Refund Process
Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return criteria.
Refund Timeline: Approved refunds will be processed within [Insert Number of Days, e.g., 7–14 days] to your original payment method.
Deductions: If applicable, return shipping costs or restocking fees will be deducted from your refund.
4. Exchanges
If you wish to exchange an item, please follow the same steps outlined in the return process. Exchanges are subject to product availability.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [Insert Number of Days, e.g., 48 hours] of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.

6. Cancellations
Before Shipping: Orders canceled before shipping will receive a full refund.
After Shipping: If the order has already shipped, it will need to follow the return process outlined above.
7. Important Notes
Items returned without prior authorization will not be accepted.
Kivona is not responsible for returns lost or damaged in transit. Please use a trackable shipping method.
For assistance with returns or questions about our policy, contact us at:

📞 +971 52 505 3184

Thank you for shopping with Kivona. Your satisfaction is our priority!