Terms & Conditions

Welcome to Kivona! These Terms and Conditions govern your use of our website, services, and purchases. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information
   Website Ownership: This website is owned and operated by Kivona.
   Eligibility: You must be at least 18 years old or have parental consent to use our website.
2. Use of the Website
   Content: All content on this website, including text, images, and designs, is the property of Kivona and is protected by intellectual property laws.
   Prohibited Use: You agree not to misuse our website, engage in fraudulent activities, or violate any laws while using it.
3. Product Information
   Descriptions: We strive to provide accurate product descriptions. However, we do not warrant that all descriptions or images are error-free.
   Availability: Product availability is subject to change without notice.
4. Pricing and Payment
   Pricing: All prices are listed in AED and include applicable taxes unless stated otherwise.
   Payment Methods: We accept major credit/debit cards, PayPal, and other payment methods listed at checkout.
   Errors: In case of pricing errors, we reserve the right to cancel or modify orders.
5. Orders and Shipping
   Order Acceptance: Your order is subject to our acceptance. We reserve the right to cancel or refuse any order for any reason.
   Shipping Policy: Orders are shipped to the address provided at checkout. Shipping times and costs are provided during the checkout process.
   Delays: Kivona is not responsible for delays caused by third-party shipping carriers.
6. Returns and Refunds
   Return Policy: Customers may return eligible items within 7 of receipt. The item must be in its original condition and packaging.
   Refunds: Approved refunds will be processed within 15 after receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.
   Exchanges: Exchanges are subject to product availability.
7. Privacy Policy
   Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
8. Limitation of Liability
   Kivona is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.
9. Intellectual Property
   All trademarks, logos, and content on this site are the property of Kivona. Unauthorized use is prohibited.
10. Governing Law
    These terms are governed by the laws of [Insert Jurisdiction]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].
11. Changes to Terms and Conditions
    We may update these Terms and Conditions periodically. Changes will be effective immediately upon posting. Please review them regularly.